Dr Gillie Gabay

Healthcare faces a severe workforce crisis. To build a resilient, efficient workforce, organizations must combine automation to remove repetitive tasks, upskilling to boost digital skills and engagement, and outsourcing to manage capacity and cut costs. Integrating these strategies strengthens quality, reduces burnout, and supports a sustainable future workforce.

AI in healthcare offers efficiency but brings risks: declining accuracy due to data changes, algorithmic bias harming underrepresented groups, unclear liability from non-explainable models, operational failures, and cyberattacks that can alter data or steal models. Safe use requires validation, transparency, strong governance, staff training, and strict cybersecurity.

Gillie Gabay’s strategic framework emphasizes strengthening patient resilience, defined as the ability to actively manage health and adapt to personal or systemic challenges. It calls for a shift toward proactive, collaborative care through three pillars: predictive health management, decentralized and digital access to care, and enhanced health literacy and engagement, ultimately reducing costs and improving healthcare sustainability.